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Frequently Asked Questions
SHIPPING & DELIVERY
When will my order be shipped?
We process and ship all orders within 24 hours (working days). You'll get a tracking number once it’s on the way.
How long does delivery usually take?
Most orders arrive within 2–5 business days, depending on your location in the Philippines.
Do you ship nationwide?
Yes, we ship to Luzon, Visayas, and Mindanao, including remote areas.
Where do you ship from?
All orders are shipped from our local warehouses in the Philippines.
PAYMENT METHODS
What payment methods can I use?
We support GCash, Maya, Visa/MasterCard, and Cash on Delivery (COD) for most areas.
Is Cash on Delivery available everywhere?
Yes, Cash on Delivery (COD) is available nationwide — no matter where you are in the Philippines, you can choose COD at checkout.
Is my payment information secure?
Yes. Our checkout is SSL-encrypted and all transactions are protected.
Can I pay via bank transfer?
Currently, we recommend using digital wallets or credit/debit cards for faster processing.
PRODUCTS & INGREDIENTS
Are your snacks safe for kids and seniors?
Yes! All our snacks are made with natural ingredients, low in additives, and family-friendly.
Do you use preservatives or artificial ingredients?
Never. We believe in honest snacks, so our products are free from artificial colors, flavors, and preservatives.
Are your snacks made in the Philippines?
Proudly yes — we source and produce everything locally, supporting Philippine farmers and food processors.
RETURNS & CUSTOMER SUPPORT
What if I received the wrong item or something damaged?
We're sorry! Just message us within 7 days, and we'll replace or refund it right away.
Do you accept returns or exchanges?
Yes, you can return unopened items within 7 days of delivery — no hassle.
How can I contact customer service?
Reach us anytime via Facebook Messenger, email, or our website chat. We usually reply within 1–3 hours on working days.
Do you offer wholesale or reseller options?
Yes! Please contact us via email or the "Wholesale Inquiry" form — we’d love to work with you.
Mr.Squirrel