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Return & Refund Policy

🐿️ We want you to love every snack.

At MR.SQUIRREL, we care about quality and customer happiness. If something’s not right with your order, we’re here to help.

📦 Return Eligibility

You can request a return or refund within 7 days of receiving your item if:

  • The product is damaged, defective, or expired upon arrival

  • You received the wrong item or incorrect quantity

  • The product is unopened, unused, and in its original packaging

⚠️ For food safety reasons, we do not accept returns for opened or partially consumed items, unless there is a verified quality issue.

💬 How to Request a Return

To request a return, please contact us within 7 days of receiving your order.

You may reach us via:

When contacting us, please include:

  1. Your order number

  2. Clear photos of the product and issue

  3. A short explanation of the problem

Our customer care team will respond within 1-3 hours.

💸 Refund Methods

  • Once approved, refunds will be issued within 3–5 business days via GCash, Maya, or original payment method

  • For Cash on Delivery (COD) orders, refunds may be issued via GCash or store credit

🚚 Return Shipping

  • If the return is due to our error (e.g. wrong or damaged item), we will cover the return shipping cost

  • If the return is for personal reasons, the customer will be responsible for the return shipping

❗ Important Notes

  • Unapproved returns or those made after 7 days will not be processed

  • We reserve the right to refuse returns that don’t meet the policy requirements

Thank you for snacking with MR.SQUIRREL!